Skip to search form Skip to main content You are currently offline. Some features of the site may not work correctly. Currently, user involvement is adopted widely among companies and organizations. This is because the focus of designing and innovating services and products has shifted from design to the customer. With respect to approaches to user involvement in the service innovation process, there are many, and these can be implemented based on the different situations of different companies it terms of developing products and services. View PDF.

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Factors influencing control charts usage of operational measures

The purpose of this paper is to identify factors influencing implementation of control charts on key performance indicators KPIs. Factors driving organizational change described in literature are analyzed inspired by the affinity-interrelationship method. A holistic multiple-case design is used to conduct six workshops to affect the usage of control charts on KPIs at a global company in the automotive industry. The theoretical factors are compared with the result from the case study. The important factors for implementation success differ to some extent between the theoretical and empirical studies.



Lantz, A. Abrahamsen, P. Kvale, Steinar Den kvalitativa forskningsintervjun. Studentlitteratur, Lund.

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