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The actual contents of the project can be stored on a network attached storage device that is physically separate from the machine where GeoGraphix is installed. Where can I find information about upcoming GeoGraphix training classes? If you are not already registered with us, please click here to register for support.
Once your registration is complete, you will receive an email to set your password, and Personal Identification Number PIN to reach support analysts. You may contact support via email support lmkr. How to request a new license File? Log in to the support portal, and visit License Management Page. Please refer to Release Notes page. Can I request an evaluation license for a version of the software that I already have?
Customers are not allowed to evaluate the same version of the software that is already installed. If you are working on a short-duration project and need additional licenses you should contact your sales representative and ask him or her for a short-term rental quote.
Can I request an evaluation license for a newer version of the software than what I am currently running? If you are interested in evaluating a newer version of the software than the one that you are currently running, you should contact your local sales representative so that you can be provided with a quote for a single evaluation license.
What is the latest version of GeoGraphix? The latest version of GeoGraphix is How do I know which version of the software I am running? Launch GeoGraphix. A dialog box will show the product version and build number. How do I know when a new release or update requires a new license file? Patches and hot fixes will not require a new license. At times, Update releases require a new license. This will be communicated to our users at the time of the release. If you are ever unsure about license requirements for a particular version of the software, please get in touch with us via email at cos lmkr.
Can I still receive support on products that are no longer sold? Customers may receive support on older versions of GeoGraphix. In order to see what level of support is available for the different versions of the software, refer to the Supported Products Matrix.
I am running an older version of GeoGraphix. Do I need a new license to upgrade to the latest release? All major releases require a new license file. Please go to the License Management page to request a license.
I have a license to run the latest release of the software. Is my license file backwards compatible? Your license for the latest release of the software is backwards compatible. Is GeoGraphix licensing backwards compatible?
The GeoGraphix licensing is backwards compatible all the way to GeoGraphix You may have to check with your Account Manager, for any changes in license features. If you already have LMKR License Management Tool installed, you do not require to install the newer version, however it is recommended. Are GeoGraphix projects backwards compatible? Once upgraded to a newer version, GeoGraphix projects cannot be opened in an older version of the software.
It seems that this error occurs when using Release with a standalone license for a 9-series bitlock. When you receive this error, please perform the following steps: 1.
This is a batch file that is supposed to copy additional library files needed for the 9- series bitlock to the Windows system directories. It must be run with elevated privileges. Attempt to start GeoGraphix again. If the same error is still received, then it will be necessary to manually copy the library files to appropriate folders as the batch files may have failed due to insufficient permissions.
GeoGraphix should now start correctly. Do I need a new license for GeoGraphix What about GeoGraphix If you are upgrading from an earlier version of the GeoGraphix software to Release To obtain a new license for GeoGraphix If you are upgrading from GeoGraphix The license for How do I request a new license file? To obtain a new license for GeoGraphix, click here.
Do I need to install GeoGraphix version GeoGraphix This release can be installed directly over The following intermediate releases i. Is GeoGraphix A GeoGraphix You will not need to upgrade the LMKR License Management Tool with each new release of the software as long as you are using the version of this tool that you installed with The contents of the Third Party software should be installed before installing GeoGraphix Are GeoGraphix projects backwards compatible?
Depending on the version of GeoGraphix installed previously, it may be necessary to update the Firewall exceptions as the name and location of the program file for the GeoGraphix Database Service was changed in the The procedures in the DCOM configuration document need to be performed on the project server after the GeoGraphix software is updated even if this was already done after the original installation to ensure that the users have the necessary permissions to access the projects.
Reference documentation on the subject can be found on our support portal. How does one update USB dongle 9 series drivers?
Scroll down and click on the "Sentinel Driver" link to download the installation program for the latest Sentinel Drivers not the Sentinel Protection Installer. Sometimes it is necessary to install the HASP device drivers.
Where does one go to update USB dongle 10 series drivers? How do I verify which user has captured which GeoGraphix license? Expand the tree for each GeoGraphix feature to list down the individual user checking out these features. If you install a version of the software which you are not licensed for then a message will appear on your screen when you try to launch the software. This message will state that the license file must be updated or you must obtain the proper version of the license file.
If you are not able to obtain a new license file at this time, you must uninstall the software that you have just installed. What do I need to do in order to upgrade to a newer version of the software? When you are ready to upgrade to the latest version, fill out the license request form on the License Management page and indicate that you would like to upgrade. You can also send an email to cos lmkr. Yes, please contact your Account Manager to get more details.
Do I need a new license to run GeoGraphix Release If you are already using GeoGraphix Release However, if you are upgrading from an earlier release to Can I install GeoGraphix Which format should I export this data in from IHS? How can I spot a single well location from a footage call? You can spot individual well locations from GeoAtlas. To do so: 1. Set the desired landgrid layer as your active layer from the Active Layer drop-down list in GeoAtlas. Select the section or polygon the well falls within.
How do I create a Layer to display my wells in GeoAtlas? Drag and drop desired data postings to place these at posting locations around the well. Optionally, apply a filter. Enter a name for the new layer then click OK. How do I create a layer showing different well data types conditional pie layer in GeoAtlas?
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