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It's easy to join and it's free. Register now while it's still free! Already a member? Close this window and log in. Join Tek-Tips Forums! Join Us! By joining you are opting in to receive e-mail. Promoting, selling, recruiting, coursework and thesis posting is forbidden. Students Click Here. We installed CCR on a new Server. In configuring new reports, we don't have the tabs up top that say Agent Summary, Agent Time Card etc.. Nor do we see our Agents or Queues in the target list.
I am connected and running under system setting and status. Is it possible the install is corrupt or incomplete? Thanks Chaz. Did you configure at least one user as a CCR Agent? Did you configure at least one group as a CCR Group? The IPO is setup with Agents. We just decommissioned an old server. Should I reboot the IPO? You need to login as Admin and put those queues and agents in a view. But hey, is this a recycled thread? Or just a joke? It's and you do a fresh install of CCR an a server with which was running before as server?
Admin is good with the views. It is a new server from the IT folks, or a hand me down. So, no joking, just working through a problem. I have uninstalled and reinstalled the SQL and CCR several times, and still no default report tabs, and not able to create a report. It does not do anything when you press target. I am connected to the IPO.
IPO is 9. I have attached a screen shot of the Supervisors report screen to show the missing info, and of the Admin screen showing the connection. Any ideas? Here is the other screen shot. Silver light is on the server. I am uninstalling and adding it back to see if that helps.
I may try installing this on another server. That is good info. I moved the CCR to another server and it came right up. Not sure if it was a SQL or other issue on that server. Red Flag This Post Please let us know here why this post is inappropriate.
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New CCR 9. What browser are you using?
Avaya IP Office R9.1 does NOT Support Customer Call Reporter CCR
For small and growing businesses, contact center performance has a significant impact on customer service quality and, subsequently, the success of the company. Enhancing customer support services improves retention rates and maximizes profits. Avaya Customer Call Reporter CCR - a call center reporting solution that integrates with Avaya IP Office - helps improve contact center performance and customer service by giving supervisors a way to monitor agent and queue productivity with real-time and historic reporting capabilities. This solution offers a number of advantages for companies looking to enhance contact and call center performance, such as easy-to-use reporting templates, three customizable supervisor views in addition to summarized agent views , the option to schedule or save reports, and the ability to support as many as 30 supervisors and agents, among other features. Avaya CCR has intuitive reporting capabilities that require only minimal training to use effectively.
Avaya Customer Call Reporter - Avaya CCR
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