KEPNER TREGOE RSOLUTION DE PROBLME PDF

This is an ideal option for new members of a team already using KT processes in its day-to-day work, or as an early exposure vehicle for participants who can then move on through the KT curriculum as their career progresses. KT has developed a comprehensive approach to eLearning. We utilize high-impact courseware and a powerful learning management system LMS. With these, we have the ability to configure content, schedule and manage a wide variety of activities related to the learning and use of KT processes, distribute content rapidly and widely, and track and report on many key metrics. The combination of courseware and the LMS are used as tools within our broader capability development approach—not to replace any portion of it, but to impart greater flexibility and focus where appropriate.

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The method was founded in by Drs. Benjamin Tregoe and Charles Kepner. Two social scientists and working for the RAND Corporation, they conducted their research on flaws in decision making within the Air Force.

Their research led to the fact that success depended on the ability to follow a logical process, to be organized and to analyze data before taking action. The particularity of the Kepner Tregoe method is that it highlights the logical process of thinking to follow and puts the tools in their place. Thus, each of the proposed methods is based on a logic of facts, hypotheses, Confrontation, Action.

Depending on the type of concern, one of the following three methods will be used:. To solve the problems, the methodology is based first on the assessment of the situation. This tool is used to separate, clarify and prioritize concerns. What projects are we going to have to implement? Well think about clarifying each response by documenting and providing data.

We prioritize the different projects. This prioritization will be based on the elements of the table and the resources available: personal, financial, equipment, deadline…. At this point, you know what you want to do and the order in which you want to do it.

Once the situation is clarified, one chooses the correct method of the analysis of Kepner Tregoe to advance:. Kepner, B. Tregoe — Rational Manager: Methods of problem analysis and decision making. Kosina — Quality improvement methods for identification and solving of large and complex problems Submit a Comment Cancel reply Your email address will not be published. Introduction to the Kepner Tregoe method. Introduction The method was founded in by Drs. Step 0-Assess the situation To solve the problems, the methodology is based first on the assessment of the situation.

What decisions are we going to have to make? What are the necessary changes? What are the possibilities of evolution? What bothers us in…? This prioritization will be based on the elements of the table and the resources available: personal, financial, equipment, deadline… 3-Plan The next steps At this point, you know what you want to do and the order in which you want to do it.

Decision Analysis : We have several solutions before us, and we do not know clearly which one to choose. Analysis of potential problems : Our project is clear, the decision has now been taken, but we think there are some barriers to the proper implementation of it.

Source C. Tregoe — Rational Manager: Methods of problem analysis and decision making C. Tregoe — The new Rational Manager J. Kosina — Quality improvement methods for identification and solving of large and complex problems. Submit a Comment Cancel reply Your email address will not be published. Best selling How long do you have a 10 pieces puzzle?

What are the differences that we are seeing?

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Résolution de Problèmes et Prise de Décisions (eLearning)

When you deal with problems in IT, you often deal with problems where is root cause is unknown. To solve such problems, you have to use a systematic method. Only a systematic method leads to a fast, effective and efficient solution. One of the most commonly observed methods in my career bases on approximation. Someone tries as long until the problem is solved. Often this method makes it worse than it was before, and it often leads to wrong conclusions, and furthermore wrong results. If someone draws a wrong connections at the beginning of the analysis, this leads to a totally wrong path.

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Introduction to the Kepner Tregoe method

When faced with a problem or decision, you need the right answer—and fast. KT's instructors will ensure you're ready use these skills back on the job to make an impact where you work. Particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales. These include:. Learning Tools Included: All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools coaching videos, tips, tricks, worksheets, and more with a My KT membership. Download PDF. Problem Solving Decision Making.

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Problem Solving & Decision Making

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